Solving Common AppState-ALERT Registration Problems

"MUST KNOW" EMERGENCY INFO

When the University issues an emergency alert in response to a hazard, threat, or actual incident, everyone must know what the emergency conditions mean and basic emergency responses.

Please cick here for the "Must Know Emergency Information" for details on the campus conditions and basic emergency responses such as lockdown or shelter in place.

If you have registered for APPSTATE-ALERT but did not receive a voice and/or text message during a publicized test, there are several things you should do to verify that your registration is valid:

  • Make sure that you have entered numbers for "Emergency Cell-Voice" and "Emergency Cell-Text" contacts. The numbers will be entered in the Area Code and Phone Number fields as per the instructions detailed in Register for APPSTATE-ALERT Text and/or Voice Messaging.
  • Make sure that the numbers you entered for "Emergency Cell-Voice" and "Emergency Cell-Text" contacts are both cell telephone numbers. Do not use landline telephone numbers.
  • Do not use the Extension field for "Emergency Cell-Voice" or "Emergency Cell-Text" contacts. The Extension field is ignored by APPSTATE-ALERT and should be left blank during registration.
  • Make sure that the numbers you entered for "Emergency Cell-Voice" and "Emergency Cell-Text" contacts DO NOT contain any letters, spaces or punctuation. All characters entered in either the Area Code or Phone Number fields must be digits (0-9). A common error is to put a hyphen (or dash) in the Phone Number field to separate the prefix from the number. DO NOT DO THIS. Hyphens, dashes and all other non-numeric characters are not recognized by the APPSTATE-ALERT system, and will usually lead to dialing errors.
  • Make sure that the numbers you entered for "Emergency Cell-Voice" and "Emergency Cell-Text" contacts are of the correct length. Area Code is three digits. Phone Number is seven digits. Remember, use only digits (0-9)—do not use letters, spaces or punctuation.


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